In another instance the Board reversed a denial of UI benefits where a review examiner rejected a claimant's work search activity log on the grounds that it was "fabricated and unreliable" because the entries on the log were made with the same penmanship. 151A, § 24(b), although the Board noted that keeping a separate record is preferable. The claimant’s use of the database was sufficient to establish work search efforts under G.L. Further, the Board reversed a denial of UI benefits where the claimant entered detailed work search efforts in the UI Database but did not keep a separate comprehensive record. When the claimant was able to provide evidence that she was searching for work 3 to 4 days a week in a range of suitable jobs for a diverse field of employers, the Board reversed her previous denial of UI benefits. The Board has previously granted a remand in order to afford a claimant the opportunity to consolidate evidence of their work search and present it at a later date. provide a work-search log and supporting documentation to DUA upon request.Ĭlaimants are increasingly denied UI benefits for erroneous reasons because an adjudicator or a review examiner arbitrarily determines that their work search efforts are inadequate as illustrated by the following decision by the Board of Review reversing those denials.keep a detailed log of those work-search contacts including emails to and from the employers, job application receipts, job postings, job fair announcements, and networking club information and.make a minimum of 3 work-search contacts for each week in which they claim benefits.Documenting Work SearchĪs a condition of receiving UI benefits on a continued basis, DUA requires that claimants: Note: It is critical that advocates remind claimants to continue certifying online or by telephone, even if they are initially disqualified, so that they can collect all retroactive benefits if they win their appeal. If a claimant needs multi-lingual assistance to certify for benefits in a language other than English, Spanish, Portuguese, and Cantonese, she should contact DUA’s Call Center, (877) 626-6800. For questions asked during Telecert (translated into 9 languages) see. To help speed the process, claimants should call on the day of the week that corresponds with the last number of their Social Security number: Monday – 0, 1 Tuesday – 2, 3 Wednesday – 4, 5, 6 Thursday – 7, 8, 9 Friday – any last digit. For information about the issuance of a check, a claimant can call the Claims Center.įar too often, claimants may experience lengthy wait times or busy signals. She will need her social security number and answer to the security question to create the PIN. The TeleClaim Center (listed in Appendix A) can provide information about the status of the claim.
WORK SEARCH ACTIVITY CODE
For Area Code 617 and all others: ( 617) 626-6338Ī claimant must first create a TeleCert PIN by calling the DUA PIN Selection Line at (617) 626-6943.To contact the TeleClaim Center, a claimant should call the appropriate telephone number below: See 430 CMR 4.13(4 )Ĭlaimants can use TeleCert to certify work search via telephone. Note: Where a claimant's certification is late because the requirements were not provided in the claimant's primary language, the late certification is for "good cause" and must be accepted. DUA has replaced mail certification with the English-only UI Online and with TeleCert in English, Spanish, Portuguese, and Cantonese. A claimant must certify on a weekly basis and answer whether or not the claimant is currently working and has been looking for work for each week of collecting benefits.
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